We 💛 small business

We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on – traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance – and Holvi was born.

Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts.

Since our inception as a pioneering fintech, we've experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we've evolved. Today, we stand as a team-owned and profitable company, proud of our journey.

Right now, we’re looking for a German-speaking Customer Support Manager to join our team in Helsinki. If you want to help us make self-employment a little easier and love supporting people, especially over the phone, and thrive in a hands-on, fast-paced environment, this could be your next big step.

German-speaking Customer Support Manager

In this role, you’ll be the voice of our company — quite literally. You’ll provide high-quality support in German and English across phone, chat, and email channels.

Responsibilities include addressing customer inquiries, analyzing feedback and improving our self-service channels while meeting the team targets.

A typical day could see you:

• Providing thoughtful, clear, and friendly customer support via phone, chat, and email in both German and English
• Taking a hands-on approach, assisting customers in using product features including analyzing and reporting customer feedback
• Improving our self-service channels, managing customer escalations and crafting internal documentation among other that contribute to supporting both team members and customers
• Following up on customer cases, feedback and documentation in collaboration with our other teams
• Contributing to team targets such as customer satisfaction, first reply time and customers served per day
• Working in an international environment with English as a company language

This is for you if you:

• Have 3+ years of customer support experience, with a strong focus on phone-based support
• Are fluent in both German and English, with excellent written and verbal communication skills
• Are calm under pressure and comfortable juggling multiple customer conversations and tasks
• Enjoy solving problems and thinking on your feet
• Have a proactive, service-minded attitude and love helping people
• Are collaborative, friendly, and patient—even when things get tricky
• Take pride in going above and beyond to ensure customer satisfaction
• Are curious about fintech and eager to grow with a tech-driven company

It's a plus if you have:

• Experience from working in technical support or in Fintech/Banking industry
• Experience in working in a multi-cultural environment

Think you're a good fit?

We’d love to hear from you! Send us your application by 13.5.2025 – but don’t wait too long as we will fill this role as soon as we find the right person. 

You'll get:

• Flexible working – Flexible working hours and possibilities for remote working
• Comprehensive occupational healthcare
• Monthly benefit budget that can be used in multiple ways
• Work nice balance – Weekly wellness hour where you can exercise or otherwise enhance your well-being, bi-weekly breakfasts, bi-annual team weeks and more

Logistics

• This is a 12-month fixed term position in our Customer Support team
• You’ll be working a hybrid model (some days at the office, some remote), headquartered in our sleek new office in Helsinki

Equal Opportunity Statement

At Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.