We 💛 small business

We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on – traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance – and Holvi was born.

Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts.

Since our inception as a pioneering fintech, we've experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we've evolved. Today, we stand as a team-owned and profitable company, proud of our journey.

To strengthen the team, we are looking for a Customer Onboarding Analyst to join our team in Helsinki, handling the onboarding process for our market in Finland. If you want to help us make self-employment a little easier, Holvi is for you.

Customer Onboarding Analyst (12 months fixed-term contract)

You conduct comprehensive Customer Due Diligence (CDD) on new and existing customers to ensure regulatory compliance and mitigate risk. You also provide expert guidance and contribute to developing and implementing CDD policies and procedures.

Your role and responsibilities

• Daily operations

  • Conduct detailed CDD reviews for new and existing customers, including verifying identities and analyzing ownership structures, source of funds, and overall risk profiles

  • Communicate with customers across multiple channels to ensure the timely resolution of requests

  • Manage ad-hoc tasks and projects that support the team's operational goals

• Collaboration and participation

  • Collaborate with key departments, e.g. our second line of defense to support CDD initiatives

  • Partner effectively with colleagues to streamline workflows and actively contribute to a culture of mutual learning and high performance

  • Propose and develop initiatives to improve internal tools and processes in line with company strategy

• This is for you if you:

  • Have a background in financial services, banking or similar

  • Bring some experience in customer onboarding, with a strong focus on KYC and KYB

  • Have experience in working in diverse teams in a fast paced environment

  • Own a solid understanding of regulatory requirements of the Finnish market

  • Possess excellent communication, interpersonal, and problem solving skills

  • Are fluent in English and Finnish

• It's a plus if you:

  • Have proficiency in German and knowledge of the German market

  • Are familiar with the tool landscape in the onboarding space

Think you're a good fit?

We’d love to hear from you! Send us your application by 26.1.2026 – but don’t wait too long as we will fill this role as soon as we find the right person. If you want to learn more about the position, reach out to Valentin Rodewig, GM of Customer Operations, at vrodewig@holvi.com.

You'll get:

• Flexible working – Flexible working hours and possibilities for remote working

• Comprehensive occupational healthcare

• Monthly benefit budget that can be used in multiple ways

• Work nice balance – Weekly exercise hour, bi-weekly breakfasts, semi-annual team weeks and more

Logistics

• This is a full-time, one-year fixed-term position within our Customer Onboarding team

• You’ll be headquartered in our sleek new office in Helsinki, where we follow a hybrid working model between home office and office presence

Equal Opportunity Statement

At Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.