We 💛 small business

We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on – traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance – and Holvi was born.

Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts.

Since our inception as a pioneering fintech, we've experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we've evolved. Today, we stand as a team-owned successful company, proud of our journey.

Right now, we’re looking for a German-speaking Customer Support Manager to join our team in Helsinki. If you want to help us make self-employment a little easier, Holvi is for you.

Be our eyes and ears on the ground

As a Customer Support Manager, you’ll be the bridge between Holvi and our German-speaking customers. You’ll provide high-quality support via phone, chat, and email, ensuring our customers feel heard and supported. You’ll join an international team of professionals where English is our common language, but German is your superpower.

We’re looking for someone with 2+ years of customer service experience who brings both language proficiency and a proactive, team-oriented approach to the table.

A typical day might look like this:

• Delivering quality support – You’ll assist our customers through phone, chat, and email in both German and English. We know that high-level support requires patience and expertise, so we make sure you have the right tools and a supportive team environment to succeed

• Taking a hands-on approach – You’ll help customers navigate our product features while also analyzing and reporting their feedback

• Building a better experience – You’ll help improve our self-service channels, manage customer escalations, and craft internal documentation that supports both the team and our users.

• Closing the feedback loop – You’ll collaborate directly with our product and development teams to turn real customer insights into actual feature improvements.

• Contributing to team targets such as customer satisfaction, first reply time and customers served per day

This role is a great fit if you:

• Have a solid background in customer service – Ideally 2+ years of experience helping people solve problems.

• Are a natural communicator – You’re comfortable and professional when speaking or writing in both German and English.

• Enjoy variety in your work – You like switching between phone, chat, and email to keep things interesting.

• Are a natural problem solver – You’re patient with tricky cases and feel at home in a fast-paced environment.

• Value teamwork – You have a service-oriented mindset and enjoy supporting your colleagues as much as your customers.

• Are curious about Fintech – You have a genuine interest in how the banking and financial industries are evolving.

Think you're a good fit?

We’d love to hear from you! Send us your application by 23.2.2026. We’ll start reviewing applications as they come in, so we encourage you to apply early if this sounds like a fit.

If you want to learn more about the position, reach out to the Customer Support Team Lean, Lassi Kinnarinen via phone at +358405293734 on Wednesday February 11th at 13:00-14:00.

You'll get:

• Flexible working – Flexible working hours and possibilities for remote working

• Comprehensive occupational healthcare

• Monthly benefit budget budget for lunch, transport, or wellness.

• Work nice balance – Weekly exercise hour, bi-weekly breakfasts, bi-annual team weeks and more

Logistics

• This is a 12-month fixed term position in our Customer Support team

• You’ll be working a hybrid model (some days at the office, some remote), headquartered in our sleek office in Helsinki

Equal Opportunity Statement

At Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.