We 💛 small business

We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on – traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance – and Holvi was born.

Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts.

Since our inception as a pioneering fintech, we've experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we've evolved. Today, we stand as a team-owned successful company, proud of our journey.

Right now, we’re looking for a Finnish-speaking Account Manager to join our team in Helsinki. If you want to help us make self-employment a little easier, Holvi is for you.

The Role

We are looking for a proactive Account Manager to support our growing customer base. In this position, you will engage with prospective and existing users, ensuring they fully benefit from our platform. This is a prime opportunity to connect proactive service with sustainable growth.

You will help drive product adoption and improve retention, taking a customer-centric approach while keeping commercial outcomes in mind. As the position involves both inbound and outbound communication, confidence in handling phone calls is essential. You will be expected to deliver clear, professional, and helpful guidance across all interactions, identifying opportunities to add value, strengthen relationships, and support sustainable growth.

Key Responsibilities

• Customer Engagement – Manage warm and cold leads, guiding them toward the features and plans that best align with their business needs.

• Relationship Management – Build strong relationships with high-potential customers and identify growth opportunities.

• Process Improvement – Oversee workflows and spot areas for automation or process enhancements.

What We Are Looking For

• Experience – Background in sales, customer success, or support, ideally in financial services or SaaS.

• Communication – Excellent spoken and written Finnish, balancing service with a commercial mindset.

• Technical Skills – Comfortable with CRM systems (HubSpot a plus) and understanding customer workflows.

• Organisation – Able to manage multiple priorities in a fast-paced environment with attention to detail.

How to Succeed in This Role

• Understand customer needs and provide tailored solutions.

• Use CRM and workflow insights to streamline interactions.

• Identify opportunities for growth and process improvement.

• Maintain clear, consistent communication to strengthen relationships.

What We Offer

• Flexible Working – A hybrid work model with a mix of remote work and time at our Helsinki office.

• Healthcare – Comprehensive occupational healthcare services.

• Benefit Budget – A monthly allowance that can be applied toward lunch, wellness, or transport.

• Balance – Weekly exercise hours, team breakfasts, and regular team events.

Think you’re a good fit?

We’d love to hear from you! Send us your application by 6.3.2026, but don’t wait too long as we will fill this role as soon as we find the right person. If you want to learn more about the position, reach out to the Head of Customer Support, Lotta Willför via phone at +358401752173 on Friday February 20th at 11:00-12:00.

Equal Opportunity Statement

At Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.